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Job Details

Manager 2 Regional Operations Support

Company name
Sodexo USA

Towson, MD, United States

Employment Type

Food Services

Posted on
Feb 08, 2023

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What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Position Summary
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable
Primary Responsibilities:
Client / Customer Service - 20%

Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
Provide effective communication for clients and customers to ensure excellent customer service.
Effectively partners with client and Sodexo employees to drive successful outcomes.
Complies with all client policies and procedures.

Operational Excellence - 40%

Owns, drives, and measures operational excellence outcomes of Sodexo and client.
Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
Creates a continuous quality improvement culture that drives operational efficiencies.
Drives change and creates a culture where change is embraced and operationalized. 
Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
Accountable for effective utilization of labor resources.
Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
Effective risk management by ensuring consistent regulatory and legal compliance. 
Compliance with supply chain management requirements.
Understands and effectively manages unit finances in the Sodexo budgets.    
Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
Effectively delegates operational responsibilities to appropriate individuals / positions. 
Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Behaviors include:  Working as a team for safety  
Communicating Effectively for Safety  
Managing Safety Risks  
Optimizing Human and Environmental Factors  
Recognizing, respond and reporting incidents 
Adherence to all operational safety practices and protocols
Drives a safety culture throughout the team

Talent - 10%

Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
Creates a culture of continuous learning and development for self and those within the unit assigned.

Qualifications & Requirements
Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Company info

Sodexo USA
Website :

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