South Bend, IN, United States
Manager, Chef, Food Services, Hospitality
Jun 09, 2023
The Embassy Suites by Hilton South Bend at Notre Dame, boasting 10,000 square feet of banquet space and 164 guest rooms located in the vibrant Eddy Street Commons directly across the street from the University of Notre Dame, is looking to add an Event Manager to our team.
This is an amazing opportunity to join Fortune's Best Company to Work For in the U.S.!
The ideal candidate will be an excellent communicator, have a true passion for hospitality and a heart for service, as well as be detail oriented. At least 2 years of experience in events is required.
What will I be doing?
As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
As a Team Member in this role, you will be responsible to:
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
When you join the Hilton family, you’ll enjoy outstanding career opportunities and exceptional benefits that can enhance all aspects of your life:
What we offer:
Access to your pay when you need it through DailyPay (Based on hotel)
Choose from multiple health care coverage options at 90 days
Quarterly Team Bonus potential
Complimentary Team Member meals
401(k) plan and company match
Hilton stock purchase plan
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Inclusive family-building and fertility benefits
Expanded bereavement leave
Adoption Assistance program
Supportive parental leave
Mental wellbeing support
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
*Please note, benefits may vary depending on the classification and union status of the position.
Job: Catering and Event Services
Title: Event Manager - Embassy Suites by Hilton South Bend at Notre Dame
Requisition ID: HOT09KG1
Website : http://www.hiltonworldwide.com