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Convention Services Manager/Catering

The Colony, TX, United States

Posted on
Nov 24, 2021

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u003cpu003eu003cstrongu003eJOB OVERVIEWu003c/strongu003eu003cstrongu003e:u003c/strongu003e To assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting groupu003c/pu003enu003cpu003eu003cstrongu003eREPORTS TOu003c/strongu003eu003cstrongu003e:u003c/strongu003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; Director of Catering/Director of Sales u0026amp; Marketingu003c/pu003enu003cpu003eu003cstrongu003eESSENTIAL JOB FUNCTIONSu003c/strongu003eu003cstrongu003e:u003c/strongu003eu003c/pu003enu003cpu003ePerform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.u003c/pu003enu003cpu003eInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.u003c/pu003enu003cpu003eCommunicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associatesu0026rsquo; work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.u003c/pu003enu003cpu003eEstablish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.u003c/pu003enu003cpu003eAdvise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.u003c/pu003enu003cpu003ePlan and conduct pre and post convention meetings with clients and respective departments.u003c/pu003enu003cpu003ePrepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases.u003c/pu003enu003cpu003eRecognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.u003c/pu003enu003cpu003eActs as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.u003c/pu003enu003cpu003eProactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.u003c/pu003enu003cpu003eManages banquet and meeting space for assigned groups.u003c/pu003enu003cpu003eAdvises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing re-bookings.u003c/pu003enu003cpu003eAccess and input data into a computer system to generate account history reports.u003c/pu003enu003cpu003eDocument tracking of group activity. Access and input data into a computer system to generate account history reports.u003c/pu003enu003cpu003eCommunicate both verbally and in writing to provide clear direction to staff.u003c/pu003enu003cpu003eComply with attendance rules and be available to work on a regular basis.u003c/pu003enu003cpu003ePerform any other job related duties as assigned.u003c/pu003enu003cpu003eu003cstrongu003eREQUIRED SKILLS AND ABILITIES:u003c/strongu003eu003c/pu003enu003cpu003eMust have the ability to communicate in English. Self-starting personality with an even disposition.u0026nbsp;u0026nbsp; Maintain a professional appearance and manner at all times.u0026nbsp;u0026nbsp; u0026nbsp;u0026nbsp;u0026nbsp; Can communicate well with guests. Must be willing to u0026ldquo;pitch-inu0026rdquo; and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.u003c/pu003enu003cpu003eu003cstrongu003ePERFORMANCE STANDARDS u003c/strongu003eu003c/pu003enu003cpu003eCustomer Satisfaction:u003c/pu003enu003cpu003eOur customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.u003c/pu003enu003cpu003eWork Habits:u003c/pu003enu003cpu003eIn order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.u003c/pu003enu003cpu003eSafety u0026amp; Security:u003c/pu003enu003cpu003eThe safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.u003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cstrongu003eNOTEu003c/strongu003e:u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003c/pu003enu003cpu003eThis description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associateu0026rsquo;s supervisor.u003c/pu003enu003cpu003eFurthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an u0026ldquo;at willu0026rdquo; associate.u003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:453ac982-2a83-4723-a69a-3dd3ff799d14,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-11-24T22:10:34.918Z,InternalPostedDate:null},{JobBoardId:f30a7571-b170-4dc6-8fb8-19ce34885ff8,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-11-24T22:10:34.918Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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