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Manager, HR Shared Services

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Chicago, IL
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Manager, HR Shared Services','12003468','Regular','Full-time','IL-Chicago Metro-Rosemont','','Responsible for the overall performance and management of the HR Operations team, including deployment of new capabilities and continuous improvement to existing services. Manage the transactional, administrative and call center activities performed by U.S. Foods’ HR Shared Services organization. Oversee data entry into our HR systems (includes but not limited to PeopleSoft, Taleo and Learning Management System), back office activities related to HR processes (includes but not limited to personnel administration, organizational data maintenance and compensation administration) and related recordkeeping. Ensure timely and quality resolution of inquires from employees, managers and division HR for standard HR policies and procedures.','!*!Lead the design of U.S. Foods HR Shared Services capabilities, including but not limited to designing processes for HR system data entry, developing standard operating procedures, creating employee call center scripts and providing functional requirements for HR Shared Service technologies
Manage a team of HR Operations supervisors and coordinators that will complete data entry into USF's HR systems and back office activities for in scope HR processes as well as respond to inquiries submitted via various channels (e.g., email, phone, etc.)
Manage various work streams for the HR Shared Services implementation and ongoing performance, including call center, data entry and back office processing
Lead the implementation and ongoing management of an employee call center that will respond to inquiries from employees, managers and division HR professionals related to companywide HR programs, policies and procedures
Resolve complex and escalated cases from HR Operations team
Manage and coach a team of HR Operations supervisors and coordinators providing development and feedback to ensure performance goals and metrics are met
Provide reporting and metrics to Senior HR Leadership to monitor the utilization, accuracy, efficiency and effectiveness of HR Shared Services; metrics include but are not limited to first call resolution, data accuracy, and time to resolve open cases
Serve as a liaison to the HRIS department, centralized Payroll department and other HR departments in order to resolve cross functional issues
Continually assess the impact of in-scope HR business processes on the effective management of HR data and transactional efficiency in order to identify continuous improvement opportunities
Partner with other HR functional areas to identify, recommend and implement opportunities for process improvement
Ensure HR Operations procedural documentation for processes supported by HR Shared Services is current','!*!Education/Training: 
Bachelor's degree required. PHR certification preferred.
Related Experience/Requirements:
A minimum of 7 years of related Human Resource experience either in HRIS, Benefits or HR Generalist function required.   3-5 years supervising team of call center and/or data entry coordinators, required.

Strong project management, delegation and prioritization skillsDemonstrated strong analytical, process and problem solving skills
Proven experience working through known and unforeseen challenges and obstacles to achieve goals
Experience interpreting policies to make time sensitive decisions with little direction
Familiarity with HR practices and policies
Excellent customer service skills
Ability to effectively address customer concerns while also maintaining adherence to standards
Broad HR systems exposure
Proficiency required using Microsoft Office products, including but not limited to Excel and Access
Must possess highly developed written, oral communication and management and training skills
','','Day Job','HRIS','Manager','Yes, 10% of the time','Not Applicable','Manager, HR Shared Services

Company info

U.S. Foodservice, Inc.
Website :