Location: EWING TOWNSHIP, NJ (1673 North Olden Avenue)
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1673 North Olden Avenue
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Reports To (Title):
Company Business Manager
The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and BKC compliance within the restaurant across all shifts. An RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant.
This position is overseen by a Company Business Manager (CBM) and directly manages a crew of **MEMBERS ONLY**SIGN UP NOW***. Restaurant employees.
This position interacts with restaurant crew members, CBM’s, customers, and outside vendors.
Essential Functions and Duties:
Directs efficient and accurate preparation and sale of products and preventive maintenance of restaurant facilities for Customer Promise delivery.
Motivates and directs team members to exceed customer expectations with food and friendly service in clean surroundings.
Provides coaching and feedback to team and managers on team stations, BKC products, processes and policies
Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures
Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results
Enforces compliance of government regulations, BKC Market Policy employment law, food safety, BKC National Security Policy, operations and BKC policies and procedures relating to all restaurant activities across shifts.
Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
High School Diploma or GED required, 2 years of college preferred
2-4 years of restaurant management experience
Complete all internal certification programs
Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
Demonstrates strong math and Windows-based computer literacy
Demonstrates leadership and development skills
Demonstrates strong problem solving skills
Prioritizes and organizes own and others’ work and time to meet deadlines and objectives
Identifies and solves complex problems; takes a new perspective on existing solutions
Applies knowledge and skills to a range of activities including complex tasks; may act as a technical resource to others in own area
Persuades and motivates restaurant employees
Sets day-to-day direction for employees to support business objectives
Manages the budget of the restaurant and sets guidelines for operating within that budget
Interprets customer needs and assesses requirements
Contributes to achievement of team goals; promotes teamwork
Understands customer needs and identifies solutions to non-routine requests