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Room Service Associate

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Location
Cheyenne, WY
1 hit(s)  

Profile

High School graduate or equivalent required
ROLE SUMMARY
Works as a team member of Food & Nutrition Services.
Responsible for selection and correction of patient menus, room service call center, and delivery of patient trays.
Provides quality customer service and communicates patients’ needs and food preferences to the Food and Nutrition Services staff.
Works with therapeutic diet orders and assists patients with meal selection according to prescribed diets.
Works closely with other members of food service staff, clinical nutrition staff and nursing staff.
CORE
RESPONSIBILITIES
1.
Assists patients with meal selection – collects patient menus, assists in room service call center/assists patients who call in their meal selections, ensures proper therapeutic diet meal selections, and prepares tray tickets.
2.
Operates food service computer system for patient meal selection preparation.
3.
Assists on tray line when needed to assemble trays and/or food preparation.
4.
Checks patient trays for accuracy and completeness and places trays on cart.
Delivers food trays to hospital patients using excellent customer service skills and following patient safety guidelines.
5.
Answers telephone calls, receives computer generated diet changes, communicates messages and takes action when needed.
6.
Communicates with other Nutrition Assistants and Diet Office/Call Center staff and Clinical Nutrition Staff (dietitians and diet technicians) about patient diets and requests.
7.
Acts as an intermediary between patients, patient families, nursing staff, and Food & Nutrition Services Department.
SKILLS, KNOWLEDGE,
AND
ABILITIES
Excellent verbal and written communication skills required.
Ability to effectively communicate and receive information in a manner easily understood by fellow employees.
Detail oriented with excellent organizational skills.
Proficient computer skills and ability to learn food service computer system for meal selection/correction.
Ability to maintain positive teamwork, communication, and customer relations.
Ability to apply skills appropriate for the position.
Ability to adapt to procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
MINIMUM REQUIREMENTS
High School diploma, GED and/or equivalent education and experience
PREFERRED QUALIFICATIONS
Nutrition degree and/or formal nutrition training preferred; or minimum of 1 year hospital patient food service experience
Demonstrated knowledge of various hospital therapeutic diet orders

Company info

Cheyenne Regional Medical Center
Phone : (307) 634-2273
Email : comments@crmcwy.org
Website : http://www.crmcwy.org

Company Profile
Cheyenne Regional Medical Center is a nonprofit, county hospital located in Cheyenne, Wyoming. Established in 1867, CRMC is one of the oldest hospitals in the western United States, a community-centered hospital with a mission to care for every patient who passes through its doors. Originally founded to serve the needs of railroad and military workers, Cheyenne Regional Medical Center now offers complete cardiac, neurological, orthopedic, cancer, trauma and general medical care. Cheyenne Regional is a 218-bed premier regional healthcare system that prides itself on delivering the highest standard of quality care to meet the region's growing healthcare needs. Our highly trained physicians and employees, state-of-the-art facilities and advanced technologies ensure our patients will receive exceptional care close to home. Cheyenne Regional is a regional and national leader for providing advanced healthcare service. CRMC was featured on the Discovery Channel as the first hospital in the nation to use the Stealth Treon neurosurgical navigation system. Cheyenne Regional was the first in the region to provide cardiac patients with the drug-eluting s